3.1 Provision of Services: Agya undertakes that the Services will be provided in compliance with applicable laws as amended from time to time. Agya will at all times comply with applicable laws in relation to consumer protection, data protection, intermediary guidelines, and all regulations as may be notified by the RBI.
3.3 Non-use of information: Agya will never sell, rent, trade or otherwise commercialise your personal information. Your financial information is not stored by us or decrypted by us at any time.
3.5 Consent: Agya will at all times honour your requests to revoke, pause and cancel your consent. You will have the right to modify the contents, duration and classes of data contained in your consent. Agya will ensure that such requests are addressed in real time and without undue delay.
3.6 Security: We use industry leading solutions around anti-virus, anti-malware, intrusion prevention systems, intrusion detection systems, file integrity monitoring, application control, application and audit log aggregation, and automated patching. We also implement robust security procedures to protect customer information. In the event you may notice any breach of security in relation to your information, you have the right to report this to us at firstname.lastname@example.org, and appeal to the Reserve Bank of India in the event such support is unsatisfactory.
3.7 Logs: You will have the right to review the logs of requests, consent and revocations made by you through the Application.
3.8 Feedback or Queries: We are always open to feedback on the improvement of the Services and customer experience. Please reach out to us at email@example.com for any suggestions or queries regarding the rights specified under this charter.
3.9 Rights against FIPs or FIUs: Please refer to the terms and conditions or the respective policies of your approved FIPs and FIUs prior to sharing your consent for transfer of information between them. Any rights against FIPs or FIUs must be exercised against these entities. Agya will provide reasonable assistance to you on a case to case basis, in the event any assistance is required from us.
3.10 Right to fair treatment: Agya shall not discriminate between Users on the basis of gender, age, religion, caste, and physical ability while providing its Services.
3.11 Right of transparent, fair and honest dealing: Agya shall provide Users with clear information about its Services, terms and conditions, and service charges in simple and easily understandable language, and with sufficient information so that the User could be reasonably expected to make an appropriate choice to register with the Company.
3.12 Right to privacy: Any and all personal information provided by the Users to the Agya shall be kept confidential. The Company shall disclose only such information, that is required by the law or only after the User has given explicit consent for disclosing such information.
3.13 Right to grievance redressal and compensation: Agya is responsible for all the Services offered by it and Users shall have the right to easy and simple grievance redressal systems.